Customer Service

 
Shipping & Delivery

Tappu Ki Dukaan is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?

The shipping charge is 10% of your total order value irrespective of the weight of the order.  Our prices are all inclusive.

How long does it take for an order to arrive?

All orders will be dispatched within 24-48 hours. After which, standard shipping time will range between 2-5 business days. For any reason, in the case of unforeseeable circumstances, orders may be dispatched at a later time period. If this was to arise, Tappu Ki Dukaan is responsible for notifying you within a reasonable time period.  Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-22043716 or email us at tkdestore@gmail.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.


Privacy & Security


This privacy policy sets out how Tappu Ki Dukaan uses and protects any information that you give Tappu Ki Dukaan when you use this website. Tappu Ki Dukaan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Tappu Ki Dukaan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.This policy is effective from Dec 2010.


Cancellations

Tappu Ki Dukaan believes in helping our customers as much as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on Tappu Ki Dukaan?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

If you cancel your order before your product has been shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

 If you have received the product, it will be eligible for replacement, only in cases where there are defects/damages found with the product.


Refund Policy

Refund will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.


Return Policy

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.

If you think, you have received the product in a bad condition or if the outer packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-22043716 or email us at tkdestore@gmail.commentioning your Order ID. We will ensure that a replacement is issued to you with no additional cost. Please make sure that the original product tag and product packing is intact when you send the products back to us.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, tags, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.


Disclaimer Policy

The information contained in this website is for general information purposes only. The information is provided byTappu Ki Dukaan and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Tappu Ki Dukaan . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tappu Ki Dukaan takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Terms & Condition

The Website Owner, including subsidiaries and affiliates (“Tappu Ki Dukaan ” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to Tappu Ki Dukaan . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tappu Ki Dukaan’s relationship with you in relation to this website.

The term 'Tappu Ki Dukaan' or 'us' or 'we' refers to the owner of the website whose registered office is 27-A, Kermani Building, Above Saxonia Spects, Mezanine floor, Sir P.M. Road, Fort, Mumbai - 400001. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to   change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Tee-K-Dee's prior written consent.